AI and automation for B2B SaaS operations
Builder, not advisor. Two decades scaling operations inside one company, now designing and shipping production AI agents and automation across customer success and professional services.
Try my live tool: the KPI Positioning Agent →
20+ years
Operational scale
Two decades inside one company as it grew from around £3m in revenue to a multi-billion pound valuation, across technical operations, onboarding, deployments and migrations.
Production
AI agents and automation
Real systems shipped and running across customer success and professional services, not slideware. Builder, not advisor.
Live tool
KPI Positioning Agent
A working agent I built at kpi.leegrieve.com, based on Daniel Priestley’s Key Person of Influence framework.
Point of view
Most people in this space sell decks and frameworks. I ship working systems. The throughline of twenty years has been the same: help a team handle more without simply hiring more, by changing how the work actually flows.
Here is the contrarian bit. Most enterprise AI does not fail because the models are weak. It fails because nobody redesigns the operation around them. A tool bolted onto a broken process just produces the same outcome faster. The win is in the rebuild, not the purchase.
That is the work I care about: agents and automation that take real load off real teams, measured by what they no longer have to do by hand.
Selected work
Anonymised where needed. Each one took real, recurring work off a team without adding people to do it.
Live tool
An AI agent I designed and built, based on Daniel Priestley’s Key Person of Influence framework. It is a working example of the kind of system I ship: take a proven thinking model and turn it into something people can actually use, end to end.
Built by Lee Grieve. Based on the Key Person of Influence framework by Daniel Priestley, with credit and thanks.
Key Person of Influence, scored live.
Answer a short set of questions and the agent positions you across the five elements of the framework, then tells you where to focus next.
A real, running build. Not a mockup.
Writing
About
I joined one software company more than twenty years ago, when it was doing around £3m in revenue. I grew with it through technical operations, customer onboarding, deployments and migrations, as it became a business valued in the billions.
That gave me an unusually long, hands-on view of what actually breaks when a software business scales. The pattern is always the same: the work grows faster than the team, and the instinct is to hire. I spent years finding the other answer, redesigning how the work flows so it does not need more hands.
More recently that has meant AI. I design and ship production agents and automation across customer success and professional services. Now I am productising two decades of operational and build expertise into work and assets I own.
Away from the day job, I write and release original folk-pop music under my own name. Links are in the footer if you are curious.
Connect
That is the work I do. The clearest next step is a short message about what you are trying to scale and where it is getting stuck.